jphoki Account & Payment FAQ

Yes. We accept bank transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. During deposit, select "Bank Transfer" and choose your bank from the list. You will receive account details and a unique reference number. Transfer the amount from your bank account to jphoki's account using that reference. The transfer typically clears within subject to verification during business hours (weekdays, 08:00–17:00). Weekend and holiday transfers (Idul Fitri, Idul Adha, Imlek, Nyepi, etc.) may take longer; plan accordingly.

Alternatively, use instant digital wallets (online payment, e-wallet, mobile banking, local payment) for faster processing.

If a deposit or withdrawal does not complete, our system will flag it for review. Depending on the failure type:

• Digital wallet (online payment, e-wallet, mobile banking, local payment): Your funds are returned to your wallet within 1–2 hours. You can retry immediately.
• Bank transfer: If the transfer fails (wrong account, network issue), the funds return to your bank account within 24 hours. Contact your bank for confirmation and retry from jphoki.
• Withdrawal: If your withdrawal is declined (insufficient verification, account flag), we send a notification explaining the reason. Resolve the issue and resubmit.

If funds remain stuck after 24 hours, contact support with your transaction reference number.

You have the right to request deletion of your personal data, subject to legal and financial obligations. To submit a data-deletion request:

1. Contact our support team with "Data Deletion Request" in the subject line.
2. Provide your username, registered email, and account ID.
3. We will review your account for outstanding transactions, open tournaments, or regulatory holds. If none exist, we proceed with deletion.
4. Deletion is confirmed within 7 business days.

We retain transaction records and identity documents as required by law for up to 5 years. Please review our privacy policy for full details.

Demo mode is available for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer tables. In demo mode, you play with virtual credits instead of real money. You can test game mechanics, learn rules, and familiarize yourself with the interface without risk.

To access demo mode: Open a slot game or live table and select "Play Free" or "Demo" before logging in. Your virtual balance resets each session, and no real funds are wagered.

Demo mode does not count toward tournament leaderboards or loyalty tier progression. Once you are ready, log in to your account and play with real funds to participate in tournaments and sportsbook events.

Our loyalty tier programme rewards active members with benefits tied to cumulative play and deposits:

• Bronze tier (new member): Standard access to all games and tournaments. Earn points on every deposit and play session.
• Silver tier: Unlocked after reaching a set deposit or play threshold. Silver members receive bonus points, early access to new tournament events, and priority support.
• Gold tier: Reached after sustained activity. Gold members enjoy extended support hours, personalized tournament invitations, and special offers.

Points do not expire as long as your account remains active. You can view your current tier and points balance in your account dashboard.

We have already covered this in the Account section above. Here is the summary:

1. Register with username, email, password, and phone.
2. Verify email and phone via sent codes.
3. Upload identity and address documents for KYC approval (typically 24 hours).
4. Make your first deposit via online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer.
5. Once deposit clears, access all games and tournaments.

Refer to the full account-opening section for step-by-step details.